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04/04/2007 03:33:26 AM (6 years ago)
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  • /ebay/www.skype.com/intl/fr/company/legal/terms/tos_voip.html
  • /ebay/www.skype.com/company/legal/terms/tos_voip.html

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  • ebay/www.skype.com/company/legal/terms/tos_voip.html

    r277 r290  
    2222  * [ Additional terms for the use of SkypeIn ](#terms_skypein) 
    2323  * [ Additional terms for the use of Voicemail ](#terms_voicemail) 
     24  * [ Additional terms for the use of SkypeOut Premium ](#terms_premium) 
    2425  * [ Third parties' products and services ](#third_parties) 
    2526  * [ Additional terms for the use of the Business control panel ](#business_control_panel) 
    26   * [ Guidelines for SkypeFind ](#skypefind) 
    2727  * [ Guidelines for Skypecasts ](#skypecasts) 
    2828  * [ Additional terms for Public Chat ](#public_chat) 
    …… 
    6262##  Payment Issues  
    6363 
    64 ** Credit balance. ** To use payable Skype products (SkypeOut, SkypeIn, Voicemail, etc.) you need a positive and sufficient credit balance. You must deposit sufficient credit in your account through your debit or credit card, PayPal, promotional voucher, or other means which may be made available by Skype. Skype reserves the right to stop accepting debit or credit cards from one or more issuers.  
    65  
    66 ** Restrictions. ** Skype does not guarantee that you will be able to use your credit balance to purchase all Skype products. Certain Skype products may have to be paid separately.  
    67  
    68 ** Credit expiration: ** A credit balance for Skype Credit expires 180 days after the last chargeable use of that Skype Credit. Credit balances that are not used within this 180 day period will be lost.  
    69  
    70 ** Refund policy ** You can request a refund for unused and unexpired Skype products or unused Skype Credit at any time, by [ submitting a support request ](http://support.skype.com/?_a=tickets&_m=submit) to Customer Support. Refund requests carried out through other means shall not be eligible for a refund. No refunds shall be given for products or credit that is not directly acquired online from Skype (e.g. vouchers or pre-paid cards are not refundable), or to Business Control Panel members for credit paid by the Control Panel Administrator.    
     64Credit balance. To use payable Skype products (SkypeOut, SkypeIn, Voicemail, etc.) you need a positive and sufficient credit balance. You must deposit sufficient credit in your account through your debit or credit card, PayPal, promotional voucher, or other means which may be made available by Skype. Skype reserves the right to stop accepting debit or credit cards from one or more issuers.  
     65 
     66Restrictions. Skype does not guarantee that you will be able to use your credit balance to purchase all Skype products. Certain Skype products may have to be paid separately.  
     67 
     68Credit expiration: A credit balance for Skype Credit expires 180 days after the last chargeable use of that Skype Credit. Credit balances that are not used within this 180 day period will be lost.  
     69 
     70** Refund policy ** You can request a refund for unused and unexpired Skype products or unused Skype Credit at any time, by submitting a support request to Customer Support. Refund requests carried out through other means shall not be eligible for a refund. No refunds shall be given for products or credit that is not directly acquired online from Skype (e.g. vouchers or pre-paid cards are not refundable), or to Business Control Panel members for credit paid by the Control Panel Administrator.    
    7171Skype reserves the right to deny repetitive refund requests (more than twice for any given type of Skype products).    
    7272Upon a duly submitted refund request, Skype will refund you the credit balance of your Skype Credit. Where you have used less than one euro (1 EUR) of your Skype Credit, your Skype Credit will be refunded in full.    
    …… 
    7878Any abuse by you of the terms relating to refunds hereunder shall lead to the termination of this agreement.  
    7979 
    80 ** Payment. ** You shall pay Skype any applicable tariffs as stated on the website in connection with your purchase of respective products, or your use of SkypeOut. Applicable Tariffs for SkypeOut are available at [ www.skype.com/go/rates ](http://www.skype.com/go/rates) . You will be able to pay with your Skype credits balance or with any other payment method available.    
    81 Charges for SkypeOut shall be both a connection fee and a rate-per-minute, as set out on [ www.skype.com/go/rates ](http://www.skype.com/go/rates) . The duration of a call shall be based on one-minute increments. Fractions of minutes will be rounded up to the next minute after five seconds. The connection fee will be charged after five seconds. During the call, charges incurred will be deducted automatically from your SkypeOut account.  
    82  
    83 ** Change of tariffs. ** Skype may change the tariffs at any time by giving a thirty (30) day notice of such change on the website [ www.skype.com/go/rates ](/go/rates) or, in the case of SkypeIn or Voicemail, by stating new tariffs in connection with your purchase of either product. If you do not wish to accept such adjustment of tariffs, you may ask for a refund of your Skype credits. The new tariff will apply to your next purchase after the adjustments have been published on the website. You agree that by continuing to purchase Skype products following the adjustments of the tariffs, you accept the new tariffs.  
     80** Payment. ** You shall pay Skype any applicable tariffs as stated on the website in connection with your purchase of respective products, or your use of SkypeOut or SkypeOut Premium. Applicable Tariffs for SkypeOut are available at [ www.skype.com/go/rates ](http://www.skype.com/go/rates) . The additional info and applicable tariffs for SkypeOut Premium are available at [ www.skype.com/go/rates-premium ](http://www.skype.com/go/rates-premium) . You will be able to pay with your Skype credits balance or with any other payment method available.    
     81Charges for SkypeOut shall be both a connection fee and a rate-per-minute, as set out on [ www.skype.com/go/rates ](http://www.skype.com/go/rates) . Charges for SkypeOut Premium shall be a rate-per-minute, without a connection fee. The duration of a call shall be based on one-minute increments. Fractions of minutes will be rounded up to the next minute after five seconds for SkypeOut calls and after one second for SkypeOut Premium calls. The connection fee, where applicable, will be charged after five seconds. During the call, charges incurred will be deducted automatically from your SkypeOut account.  
     82 
     83** Change of tariffs. ** Skype may change the tariffs at any time by giving a thirty (30) day notice of such change on the website [ www.skype.com/go/rates ](http://www.skype.com/go/rates) , or, in the case of SkypeIn or Voicemail, by stating new tariffs in connection with your purchase of either product. SkypeOut Premium tariffs are subject to change at all times, without any notice to you. To get the current calling fee for a premium number all you need to do is to type the number in the price calculator you can find at [ www.skype.com/go/rates-premium ](http://www.skype.com/go/rates-premium) . If you do not wish to accept such adjustment of tariffs, you may ask for a refund of your Skype credits. The new tariff will apply to your next purchase after the adjustments have been published on the website. You agree that by continuing to use or purchase Skype products following the adjustments of the tariffs, you accept the new tariffs.  
    8484 
    8585** Tax: ** 15% Luxembourg VAT generally applies if you are located in the EU and if you don't have a VAT registration number. Local taxes may apply in certain countries. When you purchase a voucher depending on the country, local VAT or other taxes may apply and may be deducted from the value of the voucher upon redemption.  
    8686 
    87 ** Free SkypeOut Promotions: ** For a limited period of time, Skype may offer free SkypeOut calls from and to certain countries. In return for offering this, Skype asks that you use the product sensibly and don't abuse the free offer. Skype reminds you that it does not allow you to resell SkypeOut and that if Skype does see intentional misuse, it reserves the right to terminate your access to your account immediately. And by the way, if you're using any service, proxy or other devices preventing us from locating you (for example by allocating you an anonymous IP address), Skype reserves the right to charge your calls at the normal rates, regardless of your real location. Note that SkypeOut promotions exclude SkypeOut calls resulting from the activation of the "call forwarding" feature.  
    88  
    89 ** Charged in error. ** In the event you believe that Skype has charged you in error, you must contact Skype's customer services [ support@skype.net ](mailto:support@skype.net) within 90 days after such charge. No refunds will be given for any charges which are more than 90 days old.  
     87** Free SkypeOut Promotions: ** For a limited period of time, Skype may offer free SkypeOut calls from and to certain countries. In return for offering this, Skype asks that you use the product sensibly and don't abuse the free offer. Skype reminds you that it does not allow you to resell SkypeOut and that if Skype does see intentional misuse, it reserves the right to terminate your access to your account immediately. And by the way, if you're using any service, proxy or other devices preventing us from locating you (for example by allocating you an anonymous IP address), Skype reserves the right to charge your calls at the normal rates, regardless of your real location. Note that SkypeOut promotions exclude SkypeOut Premium and SkypeOut calls resulting from the activation of the "call forwarding" feature.  
     88 
     89** Charged in error. ** In the event you believe that Skype has charged you in error, you must contact Skype's customer services support@skype.net within 90 days after such charge. No refunds will be given for any charges which are more than 90 days old.  
    9090 
    9191##  Skype's liability to you  
    …… 
    118118 
    119119** Your co-operation. ** You agree that you will comply with any reasonable instructions given by Skype or the SkypeIn number provider with regard to the use of the SkypeIn numbers and that you will comply with the requirements of the relevant national numbering plan. You agree that you will provide accurate and complete information with regard to your place of residence and your use of the SkypeIn number, and all information relating to fulfillment of the requirements of the number plan, as may reasonably be required from time to time by Skype.  
     120 
     121##  Additional terms for the use of SkypeOut Premium  
     122 
     123** SkypeOut Premium. ** SkypeOut Premium means calling over SkypeOut to premium rate numbers in order to get access to third party content that is offered against an extra charge. Such content can consist of information services, helpline services, entertainment, competition or other types of content made available by third parties to you.  
     124 
     125** Limited availability. ** SkypeOut Premium will work with some premium numbers and Skype may enable or disable premium numbers at any time at its sole discretion.  
     126 
     127** Responsibility for unauthorized use. ** You are solely responsible and liable for all activities conducted through your User Account, including any SkypeOut Premium calling, even if such activities were to occur without your permission. To prevent unauthorized use, we advice you to keep your Password confidential and not to give it to any third party.  
     128 
     129** Call barring. ** You can block SkypeOut Premium calling from your User Account by logging onto My Account page at [ www.skype.com ](http://www.skype.com) and disabling calls to premium rate numbers. If you wish to reactivate SkypeOut Premium calling you can reverse the blocking in the same account.  
     130 
     131** Free Calling and Fixed Price Plans not Applicable. ** Please note that SkypeOut Premium is not included in any fixed price or free calling plans, even when SkypeOut is covered by such plans.  
     132 
     133** No responsibility for the Content. ** All content delivered to you through SkypeOut Premium is provided by third parties unrelated to Skype. You acknowledge that Skype does not control, monitor or have knowledge of any part of such content which is entirely the responsibility of the third party service provider from whom it originates. That means it is possible that you could be exposed to content that is offensive, harmful to minors, indecent or otherwise objectionable.  
     134 
     135** Specific Disclaimer of Liability for the Content and Unauthorized Use. ** Skype may not be held liable for any claim, damage or loss related to the content provided through SkypeOut Premium, or the unauthorised and/or fraudulent use of Your Password and/or your User Account, and You hereby waive, to the maximum extent permitted by applicable law, any and all such claims or causes of action towards Skype. You shall defend, indemnify, and hold harmless Skype from any and all claims, damages, losses, costs and expenses (including, without limitation, attorneys fees) arising from the use of your User Account by third parties.  
     136 
     137** Support. ** If you encounter any problems upon use of SkypeOut Premium, please contact [ support@skype.com ](mailto:support@skype.com) .  
    120138 
    121139##  Additional terms for the use of Voicemail  
    …… 
    152170** Termination. ** Members may terminate their membership of a Business control panel at any time. Upon termination of the membership, the credits allocated to the member by the administrator will stay on the member's account and will not be refunded.  
    153171 
    154 ##  Guidelines for SkypeFind  
    155  
    156 You understand and agree you will be solely responsible for the content that you post. Here are some guidelines to ensure that you and everyone else enjoy SkypeFind as much as possible.  
    157  
    158   * SkypeFind is a business directory. Please don't include any non-business number;  
    159   * Please check the information you submit to make sure it is correct and accurate. Don't knowingly submit false information;  
    160   * When reviewing a business, you can include truthful comments that reflect your opinion about the business. Please don't make libelous, aggressive or exaggerated comments, and try to support your opinions with the facts of your interaction;  
    161   * When entering keywords, you should only include keywords that are relevant, objective and pertinent in describing the business;  
    162   * You should not submit comments or keywords or any information that is unlawful, offensive, abusive, indecent, obscene, racist, discriminatory or menacing or which does, or is intended to, cause annoyance, inconvenience or worry, or which is fraudulent or defamatory.  
    163  
    164 ** SkypeFind content. ** You understand that Skype has no control over the content made available in SkypeFind and that it is not able to and does not monitor such content. Skype can therefore not guarantee the accuracy, veracity, integrity or quality of the content made available in SkypeFind. Consequently, the possibility exists that you see or hear offensive, inaccurate, false or otherwise undesirable content. Skype disclaims any and all responsibility or liability in relation to the content made available in SkypeFind.  
    165  
    166 ** If you believe a posting in SkypeFind violates one or more of these Guidelines, feel free to edit the posting as you deem appropriate to fix it. ** Skype reserves the right to ban temporarily or permanently users who breach these guidelines. If, for any reason, you cannot correct the issue yourself, you may notify Skype by using the "Report a concern" link for an individual listing. Skype will determine, at its sole discretion, whether your complaint is valid and may take any action that if it thinks is appropriate. Skype has the right to remove any listing at any time from SkypeFind at its sole discretion.  
    167  
    168172##  Guidelines for Skypecasts  
    169173 
    …… 
    206210** Language. ** The original English version of this agreement may have been translated into other languages. In the event of inconsistency or discrepancy between the English version and any other language version of this agreement, the English language version shall prevail.  
    207211 
    208 (c) Skype - Last revised: 4 January 2007.  
    209  
    210 [ (c) 2002-2007 by Skype Communications S.A. ](/company/legal/terms/tos_web.html#hdr-website) 
    211  
    212 [ Important Legal Notice ](/company/legal/terms/tos_web.html) [ Privacy Policy ](/company/legal/privacy/) [ End User License Agreement ](/company/legal/eula/) 
    213  
     212(c) Skype - Last revised: 28 February 2007.  
     213 
     214(c) 2007 by Skype Limited  [ Privacy policy ](http://www.skype.com/company/legal/privacy/)   |   [ Legal information ](http://www.skype.com/company/legal/) 
     215 

  • ebay/www.skype.com/intl/fr/company/legal/terms/tos_voip.html

    r277 r290  
    2424  * [ Conditions generales supplementaires relatives a l'utilisation de SkypeIn ](#terms_skypein) 
    2525  * [ Conditions generales supplementaires relatives a l'utilisation de la boite vocale Voicemail ](#terms_voicemail) 
     26  * [ Conditions generales supplementaires relatives a l'utilisation de SkypeOut Premium ](#terms_premium) 
    2627  * [ Produits et services tiers ](#third_parties) 
    2728  * [ Conditions generales supplementaires relatives a l'utilisation du panneau de configuration pour les entreprises ](#business_control_panel) 
    …… 
    8081Tout abus des conditions relatives aux remboursements entrainera la denonciation du present accord.  
    8182 
    82 ** Paiement. ** Vous devrez payer a Skype les tarifs applicables tels qu'ils sont indiques sur le site Web en relation a votre acquisition des produits respectifs ou votre utilisation de SkypeOut. Les tarifs applicables pour les SkypeOut sont disponibles sur [ www.skype.com/go/rates ](http://www.skype.com/go/rates) . Vous pourrez payer au moyen de votre solde de credits Skype ou de tout autre modalite de reglement disponible.    
    83 Les frais imputables a un appel SkypeOut correspondent a des frais de connexion ainsi qu'a un tarif a la minute, tel qu'etabli sur [ www.skype.com/go/rates ](http://www.skype.com/go/rates) . La duree d'un appel est calculee par increments d'une minute. Les fractions de minutes seront arrondies a la minute superieure apres cinq secondes. Les frais de connexion seront factures apres cinq secondes. Pendant l'appel, les frais encourus seront automatiquement debites de votre compte SkypeOut.  
    84  
    85 ** Modification des tarifs. ** Skype pourra modifier les tarifs a tout moment avec un preavis de trente (30) jours sur le site Web [ www.skype.com/go/rates ](/go/rates) ou, dans le cas de SkypeIn ou de la boite vocale Voicemail, en enoncant les nouveaux tarifs en rapport avec votre achat de l'un ou l'autre service. Si vous ne souhaitez pas accepter cette modification des tarifs, vous pouvez demander le remboursement de vos credits Skype. Les nouveaux tarifs s'appliqueront a votre prochain achat des lors que les modifications auront ete publiees sur le site Web. Vous comprenez qu'en continuant a acheter des services Skype apres la modification des tarifs, vous acceptez ces nouveaux tarifs.  
     83** Reglement. ** Vous devez payer a Skype les tarifs en vigueur, tels qu'ils sont enonces sur le site Web, applicables a votre achat des produits concernes ou a votre utilisation de SkypeOut ou de SkypeOut Premium. Les tarifs en vigueur pour SkypeOut sont disponibles a l'adresse : [ www.skype.com/go/rates ](http://www.skype.com/go/rates) . Les informations supplementaires et les tarifs en vigueur pour SkypeOut Premium sont disponibles a l'adresse : [ www.skype.com/go/rates-premium ](http://www.skype.com/go/rates-premium) . Vous pourrez regler avec votre solde de credits Skype ou avec toute autre methode de paiement disponible.    
     84Les frais imputables a SkypeOut correspondent a des frais de connexion ainsi qu'a un tarif a la minute, tel qu'etabli sur [ www.skype.com/go/rates ](http://www.skype.com/go/rates) . Les frais imputables a SkypeOut Premium correspondent a un tarif a la minute, sans frais de connexion. La duree d'un appel est calculee par increments d'une minute. Les fractions de minutes seront arrondies a la minute superieure. Pendant l'appel, les frais encourus seront automatiquement debites de votre compte SkypeOut.  
     85 
     86** Modification des tarifs. ** Skype peut modifier a tout moment les tarifs avec un preavis de trente jours sur le site Web [ www.skype.com/go/rates ](http://www.skype.com/go/rates) ou, dans le cas de SkypeIn ou Skype Voicemail, en enoncant les nouveaux tarifs en rapport avec votre achat de l'un de ces produits. Les tarifs SkypeOut Premium sont sujets a modification a tout moment, sans preavis. Pour connaitre les frais d'appel actuels pour un numero Premium il suffit d'entrer ce numero dans la calculatrice de tarifs que vous trouverez sur [ www.skype.com/go/rates-premium ](http://www.skype.com/go/rates-premium) . Si vous ne souhaitez pas accepter cette modification des tarifs, vous pouvez demander un remboursement de vos credits Skype. Le nouveau tarif sera applique a votre prochain achat une fois que la modification a ete publiee sur le site Web. Vous reconnaissez qu'en continuant a utiliser ou a acheter les produits Skype apres une modification des tarifs, vous acceptez les nouveaux tarifs.  
    8687 
    8788** Taxes : ** Une TVA luxembourgeoise de 15 % s'applique generalement si vous residez dans un pays de l'UE et si vous ne possedez pas de numero de TVA. Des taxes locales peuvent s'appliquer dans certains pays. Lors de l'achat d'un coupon et selon le pays, une TVA locale ou d'autres taxes peuvent s'appliquer et etre deduites de la valeur du coupon lors de sa validation.  
    8889 
    89 ** Promotions SkypeOut gratuites : ** Pendant une periode limitee, Skype peut offrir des appels SkypeOut gratuits en provenance et a destination de certains pays. En retour, Skype vous demande d'utiliser raisonnablement le produit et de ne pas abuser de cette offre. Skype vous rappelle que vous n'etes pas autorise a revendre SkypeOut et que si Skype constate une utilisation abusive intentionnelle, la societe se reserve le droit de resilier immediatement votre acces a votre compte. Par ailleurs, si vous utilisez un service, un proxy ou tout autre peripherique nous empechant de vous localiser (par exemple en vous attribuant une adresse IP anonyme), Skype se reserve le droit de facturer vos appels au tarifs normal, quelque soit votre emplacement geographique effectif. Notez que les promotions SkypeOut excluent les appels SkypeOut resultants de l'activation de la fonction << transfert d'appel >>.  
     90** Promotions SkypeOut gratuites. ** Pour une periode limitee, Skype peut offrir des appels SkypeOut gratuits depuis et vers certains pays. En retour, Skype vous prie d'utiliser le produit raisonnablement et de ne pas abuser de l'offre gratuite. Skype vous rappelle que la revente de SkypeOut est interdite et, au cas ou une utilisation abusive intentionnelle est observee, Skype se reserve le droit de resilier immediatement l'acces a votre compte. De plus, si vous utilisez un service, un serveur proxy ou tout autre dispositif nous empechant de vous trouver (par exemple an vous attributant une adresse IP anonyme), Skype se reserve le droit de facturer vos appels au tarif normal, ou que vous vous trouviez reellement. Notez que les promotions SkypeOut excluent les appels SkypeOut Premium et SkypeOut resultant d'une activation de la fonction de transfert d'appels.  
    9091 
    9192** Facturation erronee. ** Si vous estimez que Skype a commis une erreur de facturation, vous devez prendre contact avec le service clientele de Skype a l'adresse [ support@skype.net ](mailto:support@skype.net) dans les 90 jours a compter de la date de facturation. Aucun remboursement ne sera accorde pour des frais factures il y a plus de 90 jours.  
    …… 
    124125 
    125126** Limites d'utilisation. ** Skype pourra s'il y a lieu introduire, supprimer ou modifier les limitations d'utilisation du produit Voicemail, y compris mais de facon non limitative le temps de stockage des messages, le nombre de messages et la duree des messages.  
     127 
     128##  Conditions generales supplementaires relatives a l'utilisation de SkypeOut Premium  
     129 
     130** SkypeOut Premium. ** SkypeOut Premium correspond aux appels SkypeOut effectues vers des numeros payants pour acceder a des contenus tiers proposes moyennant des frais supplementaires. Ces contenus peuvent se composer de services d'information, de services de ligne d'assistance, de divertissements, de concours ou d'autres types de contenus mis a votre disposition par des tiers.  
     131 
     132** Disponibilite limitee. ** SkypeOut Premium fonctionnera avec certains numeros payants et Skype peut activer ou desactiver les numeros payants a tout moment et a sa seule discretion.  
     133 
     134** Resposabilite pour les utilisations non autorisees. ** Vous etes seul responsable des activites menees par le biais de votre compte d'utilisateur, y compris les appels SkypeOut Premium, meme si ces activites se produisent sans votre permission. Pour prevenir toute utilisation non autorisee, il est conseille de veiller a la confidentialite de votre mot de passe et de ne pas le communiquer a des tiers.  
     135 
     136** Interdiction d'appel. ** Vous avez la possibilite de bloquer les appels SkypeOut Premium de votre compte d'utilisateur en vous connectant dans la page Mon compte a [ www.skype.com ](http://www.skype.com) et en desactivant les appels vers les numeros payants. Si vous souhaitez reactiver les appels SkypeOut Premium il suffit d'annuler l'interdiction dans le meme compte.  
     137 
     138** Appels gratuits et forfaits d'appel non applicables. ** Veuillez noter que SkypeOut Premium n'est pas inclus dans les forfaits d'appel ou les appels gratuits, meme lorsque SkypeOut est couvert par ce type d'abonnements.  
     139 
     140** Deni de responsabilite relatif aux contenus. ** L'ensemble des contenus SkypeOut Premium sont fournis par des tierces parties independantes de Skype. Vous reconnaissez que Skype ne controle pas, ni ne surveille ou n'a connaissance de ces contenus, en totalite ou en partie, et qu'ils sont de l'entiere responsabilite du fournisseur de services tiers qui en est a l'origine. Vous pouvez donc etre confronte a un contenu a caractere offensant, dangereux pour les mineurs, indecent ou choquant.  
     141 
     142** Exclusion de responsabilite particuliere relative aux contenus et a l'utilisation non autorisee. ** Skype ne peut etre tenu responsable des reclamations, dommages ou pertes liees aux contenus fournis par SkypeOut Premium, ni de l'utilisation non autorisee et/ou frauduleuse de votre mot de passe et/ou de vote compte d'utilisateur, et vous renoncez par les presentes, dans toute la mesure permise par la loi applicable, a toute reclamation ou cause d'action a l'encontre de Skype. Vous vous engagez a indemniser, a sauvegarder et a defendre Skype contre toute reclamation, dommage, perte, cout et depense (y compris et sans s'y limiter, les honoraires d'avocats) resultant de l'utilisation de votre compte d'utilisateur par des tiers.  
     143 
     144** Assistance. ** Si vous rencontrez des difficultes dans l'utilisation de SkypeOut Premium, veuillez contacter [ support@skype.com ](mailto:support@skype.com) .  
    126145 
    127146##  Produits et services tiers